Conversion Optimisation Manager

  • Conducted qualitative and quantitative research methods using GA4, Clarity, and Hotjar to gain deep insights into user behavior.
  • Analyzed demographic and psychographic factors of user segments and optimized brand positioning and target group communication.
  • Developed data-driven and prioritized A/B testing roadmaps and optimization strategies, and executed A/B tests to validate formulated hypotheses.
  • Built trusting relationships with clients through regular reporting, transparent communication of test results, and overall project progress.
  • Evaluated conducted optimizations and A/B testing and formulated follow-up hypotheses.
  • Redesigned the customer acquisition and communication strategy in the CRO sales process to target and win ideal clients.

Junior Product Designer

  • Led comprehensive module benchmarking of e-commerce websites in the beauty and health industry, utilizing insights from the Baymard Institute to identify best practices and drive quality assurance.
  • Developed user-centered module functions by translating user research findings into actionable design solutions in Figma. This ensured that the website's content and marketing decisions aligned with user needs and preferences, resulting in a high-quality user experience.
  • Presented wireframes and prototypes to the product team, effectively advocating for user-centered design principles. Successfully navigated conflicting stakeholder interests to maintain clear and consistent messaging across the platform.
  • Streamlined project documentation in Confluence by developing a granular module inventory. This improved project efficiency, facilitated knowledge sharing, and ensured timely project completion

Freelance Digital- and Brand Designer

  • Developed a comprehensive brand identity for a beauty salon and its line of in-house, handmade products, establishing a strong visual presence.
  • Conceived and executed a multi-channel advertising campaign assets, designing engaging visuals for the website, social media, and print materials, and managing the entire production process from concept to completion.
  • Designed and developed a user-friendly website for the salon and its product line, leveraging WordPress and Elementor to create a visually appealing and functional online platform
  • The project is linked here

Business Account Manager and Custumer Consultant

  • Conducted outbound calls and e-mails to business customers of Amazon
  • Advised business customers on their account settings and recommended configurations based on their account usage
  • Communicated the advantages of an Amazon Business account and assisted customers with upgrading their accounts
  • Contributed to Amazon Business's growth, which surpassed Amazon for the first time since its establishment in 2019.

Technical Support Agent

  • Received inbound calls and emails from Microsoft and Outlook customers
  • Investigated the source of technical issues reported by customers
  • Identified whether the issue was caused by account settings on the customer's side or technical issues on our end
  • Assisted customers in resolving their technical issues and informed them why the issue occurred and how to avoid it in the future
  • Collected customer feedback and requirements to support Microsoft and Outlook development

Graphic Design Intern

  • Contributed to design pitches by creating mood boards, mockups, and corporate designs
  • Designed posters and flyers for various festivals
  • Conceptualized logo designs and other graphical elements and presented corporate identities.=

Graphic Design Intern

  • Photographed objects and arranged compositions for packaging designs
  • Implemented design elements into patterns and compositions
  • Designed graphical elements to enhance corporate identities
  • Organized files and folders for efficient server usage

Business Customer Hostess

  • Welcomed and communicated with business customers of the Frankfurt execution center
  • Supported business customers to find their business partners in the exhibition site
  • Communicated between back office and business customers in case of special issues
  • Assisted business customers turning their vouchers into entry tickets

UX/UI Design at Cimdata Bildungsakademie

  • Usability and User Experience
  • Screendesign and User Interface Design
  • Branded UX and Interaction Design
  • User Experience and Design Thinkin
  • Webentwicklung mit HTML5 / CSS3
  • Open Certificate here please

Introduction to Social Media Marketing by Meta

  • Open Certificate here please

Introduction to User Experience Principles and Processes
by University of Michigan

  • Open Certificate here please

Communication Design at Hochschule RheinMain

  • Open Certificate here please

Applications

  • Figma
  • Google Analytics 4
  • Microsoft Clarity
  • Similar Web
  • Webflow (this site was made with Webflow)
  • Varify.io

Methodologies

  • Design Thinking
  • Usability Analysis
  • Benchmark Analysis
  • Wireraming and Prototyping
  • User Interface Design
  • Implementation of research findings
  • Design system setup and  maintenance
  • Project management and documentation
  • Information Architecture
  • Heuristic Evaluation
  • Sales
  • A/B-Testing

Languages

  • German as a native speaker
  • English as a proficient speaker