Conversion Optimisation Manager

  • Conducted in-depth potential analyses to optimize conversion rates on landing pages and e-commerce websites, identifying key levers for improvement and developing comprehensive testing roadmaps
  • Performed heuristic funnel analysis alongside qualitative and quantitative user behavior analysis, leveraging tools such as Google Analytics 4 (GA4) and Clarity.
  • Designed A/B-Test concepts, formulated hypotheses, and planned roadmaps based on detailed analytical findings
  • Utilized knowledge of the limbic system and behavior patterns to advise clients on brand positioning, audience targeting, and communication strategies that clearly differentiated them from competitors
  • Developed innovative approaches for customer acquisition and communication strategies, optimizing the conversion rate optimization (CRO) sales process to attract ideal customers.

Junior Product Designer

  • Conducted module benchmarks on e-commerce websites of the beauty- and health industry for quality assurance
  • Developed concepts for module functions and incorporated user-research results into wireframes and prototypes in Figma
  • Presented wireframes and prototypes and contributed to user-centric design decisions in the product team
  • Refined and updated the module inventory and ensured amore efficient project documentation in Confluence

Freelance Digital- and Brand Designer

  • Created a Corporate Identity for the salon and the in-house, handmade beauty products
  • Designed advertising materials for the website, social media, and print, and coordinated the entire production process
  • Developed website concepts for the salon and its in-house products, building the website on WordPress using Elementor
  • The project is linked here

Business Account Manager and Custumer Consultant

  • Conducted outbound calls and e-mails to business customers of Amazon
  • Advised business customers on their account settings and recommended configurations based on their account usage
  • Communicated the advantages of an Amazon Business account and assisted customers with upgrading their accounts
  • Contributed to Amazon Business's growth, which surpassed Amazon for the first time since its establishment in 2019.

Technical Support Agent

  • Received inbound calls and emails from Microsoft and Outlook customers
  • Investigated the source of technical issues reported by customers
  • Identified whether the issue was caused by account settings on the customer's side or technical issues on our end
  • Assisted customers in resolving their technical issues and informed them why the issue occurred and how to avoid it in the future
  • Collected customer feedback and requirements to support Microsoft and Outlook development

Graphic Design Intern

  • Contributed to design pitches by creating mood boards, mockups, and corporate designs
  • Designed posters and flyers for various festivals
  • Conceptualized logo designs and other graphical elements and presented corporate identities.=

Graphic Design Intern

  • Photographed objects and arranged compositions for packaging designs
  • Implemented design elements into patterns and compositions
  • Designed graphical elements to enhance corporate identities
  • Organized files and folders for efficient server usage

Business Customer Hostess

  • Welcomed and communicated with business customers of the Frankfurt execution center
  • Supported business customers to find their business partners in the exhibition site
  • Communicated between back office and business customers in case of special issues
  • Assisted business customers turning their vouchers into entry tickets

UX/UI Design at Cimdata Bildungsakademie

  • Usability and User Experience
  • Screendesign and User Interface Design
  • Branded UX and Interaction Design
  • User Experience and Design Thinkin
  • Webentwicklung mit HTML5 / CSS3
  • Open Certificate here please

Introduction to Social Media Marketing by Meta

  • Open Certificate here please

Introduction to User Experience Principles and Processes
by University of Michigan

  • Open Certificate here please

Communication Design at Hochschule RheinMain

  • Open Certificate here please

Applications

  • Figma
  • Google Analytics 4
  • Microsoft Clarity
  • Similar Web
  • Webflow (this site was made with Webflow)
  • Varify.io

Methodologies

  • Design Thinking
  • Usability Analysis
  • Benchmarking
  • Wireraming and Prototyping
  • Hi- and Low Fidelity Interface Design
  • Implementation of research findings
  • Design system maintenance
  • Project management and documentation
  • Information Architecture
  • Heuristic Evaluation
  • Sales
  • A/B-Testing

Languages

  • German as a native speaker
  • English as a proficient speaker